The Chapel Inn | 4 Market Hill, Coggeshall, Colchester CO6 1TS Last updated: June 2026 This privacy policy explains how The Chapel Inn collects, uses, and protects your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
The data controller is The Chapel Inn, operated by Craig Bull, 4 Market Hill, Coggeshall, Colchester CO6 1TS. If you have any questions about how we handle your personal data, please contact us:
- Phone: 01376 561655
- Website: thechapelinn.com
- In person: 4 Market Hill, Coggeshall, Colchester CO6 1TS
2. What Personal Data We Collect
We may collect the following types of personal data:
- Name and contact details (phone number, email address)
- Booking information (date, time, party size, dietary requirements)
- WhatsApp messages sent to our business number
- Communications you send us via phone, email, or social media
- Website usage data (see Cookies section below)
3. How We Use Your Personal Data
We use your personal data for the following purposes: Bookings and reservations To process and manage table bookings, send booking confirmations and reminders, and handle deposit payments where required. Our lawful basis is the performance of a contract. Customer communications To respond to enquiries received via WhatsApp, phone, or email. Our lawful basis is legitimate interests — it is in both your interest and ours to respond to your questions. WhatsApp messaging We use WhatsApp Business to communicate with customers regarding bookings, events, and general enquiries. When you message our WhatsApp number, your message and phone number are processed by WhatsApp (Meta Platforms Ireland Limited) and our messaging service provider, AiSensy. Our lawful basis is legitimate interests. Events and promotions To notify you of upcoming events if you have opted in to receive such communications. Our lawful basis is consent. You may withdraw consent at any time by messaging us on WhatsApp or contacting us directly.
4. WhatsApp Business
Our WhatsApp Business number (+44 7749 797412) is managed via the WhatsApp Business API by All Sorted AI on our behalf. Automated responses may be used to handle common enquiries such as opening hours, booking requests, and event information. You will always have the option to speak with a member of our team. By messaging our WhatsApp number you acknowledge that your message content and phone number will be processed in accordance with WhatsApp’s own privacy policy (available at whatsapp.com/legal/privacy-policy) as well as this policy.
5. Booking System
We use Stampede.ai to manage table bookings. When you make a booking, your name, contact details, party size, and any dietary requirements are stored within the Stampede platform. Stampede acts as a data processor on our behalf. For more information please see their privacy policy at stampede.ai.
6. Who We Share Your Data With
We do not sell your personal data. We may share your data with the following trusted third-party service providers, who process data on our behalf:
- AiSensy — WhatsApp Business messaging platform
- Stampede.ai — booking and reservation management
- Meta Platforms (WhatsApp) — messaging infrastructure
- Microsoft — calendar and operational tools
All third parties are contractually required to process your data only as instructed and in compliance with UK GDPR.
7. How Long We Keep Your Data
We retain personal data only for as long as necessary:
- Booking records: up to 2 years
- WhatsApp message history: up to 12 months
- General enquiries: up to 12 months
After these periods, data is securely deleted.
8. Your Rights
Under UK GDPR you have the following rights:
- Right of access — to request a copy of the personal data we hold about you
- Right to rectification — to request correction of inaccurate data
- Right to erasure — to request deletion of your data in certain circumstances
- Right to restriction — to request that we limit how we use your data
- Right to object — to object to processing based on legitimate interests
- Right to withdraw consent — where processing is based on consent, you may withdraw it at any time
To exercise any of these rights, please contact us using the details in section 1. We will respond within one month. If you are unhappy with how we have handled your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk or by calling 0303 123 1113.
9. Cookies
Our website (thechapelinn.com) may use cookies to improve your experience. Cookies are small text files stored on your device. We use:
- Essential cookies — required for the website to function
- Analytics cookies — to understand how visitors use our site (if applicable)
You can control cookies through your browser settings. Disabling cookies may affect some website functionality.
10. Changes to This Policy
We may update this privacy policy from time to time. The most current version will always be available on our website at thechapelinn.com. This policy was last updated in June 2026.